RetraBurn Official Website › Refund Policy
Refund PolicyRetraBurn Refund Policy
The terms, clause by clause. Eligibility runs 60 days from shipment on every pack. Opened bottles qualify. A return authorisation is required before posting anything. Return carriage is the buyer's cost. Refunds are made to the original payment method in three to five business days, and the issuer adds five to ten more.
Written as conditions rather than as reassurance. The plain-English version is on the guarantee page.
RetraBurn refund terms in full
Fourteen clauses, in the order they apply to a return.
| Clause | Term |
|---|---|
| 1. Who the policy is with | Theretraburn, USA Authorized RetraBurn Retailer, operating from 330 Madison Avenue, Floor 9, New York, NY 10017, USA. It applies to orders placed through the checkout reached from this website and to no others. |
| 2. Eligibility window | 60 calendar days from the date of shipment. The dispatch email carries that date. |
| 3. Condition of goods | Opened and partially used bottles are eligible. Bottles must be returned; a refund is not issued against product kept. |
| 4. Authorisation | A return authorisation must be obtained from the order desk on +1 (877) 257-0710 before any parcel is sent. Unauthorised returns cannot be matched to an order. |
| 5. Return address | As issued with the authorisation: 55 Water Street, Floor 27, New York, NY 10041, USA. The DISTRIBUTED BY address on the label is not a returns address. |
| 6. What must be in the parcel | Full name, email address and order ID, written on paper inside the box. A parcel with no identification inside it is the commonest cause of delay. |
| 7. Carriage | Paid by the buyer. A tracked service is required, and the tracking number should be kept until the refund appears. |
| 8. Risk in transit | With the buyer until the parcel is received. A return that cannot be shown to have arrived cannot be refunded. |
| 9. Amount refunded | The pack price paid. Outbound shipping of $9.99 on the two-bottle pack is a carriage charge and is not refunded. |
| 10. Method | To the original payment method. A refund cannot be redirected to a different card or account. |
| 11. Timing | Three to five business days to process after the return is received, then five to ten days for the card issuer to post it. |
| 12. Replacements | A bottle that arrives damaged, leaking or with a broken safety seal is a replacement case rather than a refund case. Photograph it and call the order desk. |
| 13. Purchases made elsewhere | Not covered. A marketplace or third-party order is subject to that seller's policy and this desk holds no record of it. |
| 14. Changes to this policy | Terms may change. The version that applies to an order is the version published on the day it was placed, and this page carries a review date of September 2026. |
These terms describe the refund arrangement operated by this desk. They do not limit any statutory right a buyer has under the law of their own jurisdiction.
The RetraBurn return sequence, with the timings attached
Six stages, and five of the six failure modes happen before the parcel is posted.
| Stage | Who acts | How long it takes | What can go wrong |
|---|---|---|---|
| Decide to return | You | A moment | Left until day fifty-nine, which puts everything after it outside the window. |
| Call for an authorisation | You and the order desk | One call | Calling without the order ID, which turns a short call into two calls. |
| Pack the bottles | You | Minutes | Nothing written inside the box, which is the commonest cause of a stalled refund. |
| Post it, tracked | You | Depends on the service | An untracked parcel, which cannot be shown to have arrived. |
| Receipt and processing | The desk | Three to five business days | A parcel that arrives without an authorisation reference. |
| Refund posted to the card | Your bank | Five to ten days | Nothing, usually. This wait belongs to the issuer and cannot be shortened by anyone. |
Two separate waits sit at the end of this sequence and they belong to different organisations.
Read down the right-hand column and a pattern appears. Five of the six failure modes happen before the parcel is posted, and every one of them is avoided by a single telephone call made early with the order email open.
The number is +1 (877) 257-0710. The order email is the one carrying the order ID. Those two things together turn this entire page into about ten minutes of work.
What a RetraBurn refund does not require
Six things this policy does not require, and the one thing it insists on.
A conditions page is easier to use when it says what is not asked for as well as what is, because a buyer who expects an obstacle usually finds one.
- No reason. The desk does not ask why, and a refund is not conditional on an explanation. Anything you choose to say is used to improve these pages rather than to assess the claim.
- No unopened bottles. Opened and partly used bottles are eligible, which is clause three and the clause that makes the window usable.
- No original carton. The bottles and a piece of paper with your details are what the parcel needs. The outer box it arrived in is not required.
- No photographs, unless the claim is damage in transit, in which case a photograph turns a replacement into a quick one.
- No form on this website. There is no server behind these pages and no account system. A return starts with a telephone call and there is no online alternative to it.
- No minimum time taken. A pack returned on day three is as eligible as one returned on day fifty-five.
One requirement is genuinely strict and is worth repeating against that list. The authorisation has to come first. A parcel arriving without one cannot be matched to an order, and an unmatched parcel is the one situation on this page that a desk cannot fix from its own records.
The three RetraBurn addresses, and which one a return goes to
Three addresses are associated with this product and only one takes a return.
| Address | What it is | Send a return here? |
|---|---|---|
| 330 Madison Avenue, Floor 9, New York, NY 10017, USA | The desk's registered office in New York. | No. |
| 55 Water Street, Floor 27, New York, NY 10041, USA | The returns address, issued with an authorisation. | Yes, and only after the desk has issued one. |
| Retra Burn, PO Box 12730, Ogden, UT 84404 | The DISTRIBUTED BY block printed on the bottle itself. | No. This is the distributor's PO box and is not a returns address. |
Three addresses appear in connection with this product and only one of them accepts a return.
This is the single most expensive confusion on this product and it is worth stating as bluntly as the rest of this page.
The address on the bottle is the one a buyer has in their hand while packing a parcel. It is a PO box in Ogden, Utah, it belongs to the distributor whose name is printed there, and a box of bottles sent to it does not reach the desk that took your order.
Ask for the return address when you call. Write it on the box from what the desk gives you rather than from the label, and keep the authorisation reference with the tracking number.
What this desk records about a RetraBurn return
Six categories, and one of them is empty by design.
| Held | Why | For how long |
|---|---|---|
| Order ID, name and email from the order | To match a returned parcel to the order that produced it. | As long as the order record is kept for accounting purposes. |
| The authorisation reference issued to you | To connect the telephone call, the parcel and the refund. | With the order record. |
| The tracking number you supply | To confirm the parcel arrived when a refund is queried. | With the order record. |
| The refund amount and date | Accounting, and to answer a query from your card issuer. | As required for financial records. |
| Anything you volunteer about why | To improve these pages. It is not used to assess the claim. | No longer than it is useful, and never attached to a name in published copy. |
| Card details | None are held here. The refund goes back through the original payment route on the seller's checkout. | Not applicable. |
The privacy page covers what this website itself collects, which is nothing: these are static files with no analytics and no server behind them.
The distinction that matters is between this WEBSITE and the ORDER DESK. The site holds nothing about anybody. The desk holds the order record described above and is reached on +1 (877) 257-0710. A request to see or delete personal data is covered on the privacy policy page, which also names which desk can act on it.
What this RetraBurn policy does not limit
Two things no published term can take away.
Two things, and both are worth stating because a terms page that only lists obligations is an incomplete one.
Statutory rights. Consumer law in a buyer's own jurisdiction applies regardless of what a seller publishes, and nothing on this page reduces it. Where a statutory right is more generous than the terms above, the statutory right governs.
The right to ask. A term that is unclear is a term worth querying before it matters, and the order desk on +1 (877) 257-0710 answers questions about the policy as well as claims under it. A correction to the wording on this page goes to [email protected], which reaches the people who write it and cannot see an order.
The guarantee page answers the same questions in the order a buyer asks them and explains what the window is for. This page states the conditions. Where the two differ in emphasis, the clauses above are the operative version, and the terms and conditions govern everything else about using this website.
RetraBurn refund questions
How long do I have to return it?
60 calendar days from the date of shipment, which is on the dispatch email.
Do I need to call before sending anything back?
Yes. A return authorisation is required, and an unauthorised parcel cannot be matched to an order. The call also produces the correct return address.
What do I put in the box?
The bottles, and a piece of paper carrying your full name, the email address on the order and the order ID. A parcel with nothing identifying inside it is the commonest reason a refund stalls.
Is the shipping fee refunded?
No. The $9.99 on the two-bottle pack is a carriage charge. Return carriage is also the buyer's cost.
Can the refund go to a different card?
No. Refunds are made to the original payment method.
What if a bottle arrived broken?
That is a replacement rather than a refund. Photograph it, keep the packaging and call the order desk. The label's own instruction is not to use a product whose safety seal is damaged or missing.
Order RetraBurn knowing exactly how a return works
60 days from shipment, opened bottles included, one authorisation call and a tracked parcel to New York.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order RetraBurn On The Official Website1 ml a day · 30 servings a bottle · lot RET-26/TH-2877
