RetraBurn Official Website › Guarantee
GuaranteeRetraBurn Money-Back Guarantee: 60 Days on Every Pack
Yes. RetraBurn has a 60-day money-back guarantee from the date of shipment, opened bottles included.
Call the order line with your order ID, get a return authorisation and post the bottles back tracked at your cost. Processing takes 3 to 5 business days, then 5 to 10 more for your card.
What the window covers, what it costs to use, and the two dates that decide whether it works.
What the RetraBurn guarantee covers
Four things it covers and four it does not, before anything else.
- Every pack. Two, three or six bottles, all on the same 60 days.
- Opened bottles. This is the clause that matters most and the one most often missing elsewhere. A window that only covers unopened stock is a window on a purchase you never tested.
- The full pack price. Not a restocking percentage and not store credit.
- Counted from shipment. 60 days from the date the parcel was dispatched, not from the day it arrived and not from the day it was opened.
And what it does not cover, stated with the same directness.
- Return postage. The buyer pays it, and the parcel should be tracked. On a $158 order that is a real cost and it is worth knowing before ordering rather than during a return.
- The $9.99 outbound shipping fee on the two-bottle pack, which is paid to a carrier rather than held by the seller.
- Orders placed anywhere else. A marketplace purchase is covered by that seller's policy. This desk cannot refund an order it never took.
- Anything after the window closes. Which is why the decision date is day forty-five rather than day fifty-nine.
Why 60 days is the right length for RetraBurn
Two bottles, sixty servings, sixty days: the arithmetic lines up exactly.
A guarantee length is a claim about how long a product needs to be judged, and most of them in this category are too short to be that.
Thirty days would cover one bottle and one month of servings. The seller's own figure for the common wait is 4–8 weeks, which means a thirty-day window would close before most buyers had reached the point of having an opinion.
Ninety days would be generous and would also be longer than the two-bottle entry pack supplies. 60 days sits exactly on the entry pack: two bottles is 60 servings, which is 60 days, which is the window. A buyer who starts on the day the parcel arrives and takes one serving a day finishes the smallest pack on the last day of the guarantee.
That is a well-constructed policy and it deserves saying so. What it is not is evidence about the formula. The trials behind these ingredients ran twelve to sixteen weeks, which is longer than 60 days, and the Cochrane review of chromium picolinate took that long to find a 1.1 kilogram difference it called of debatable clinical relevance. A window is a commercial term rather than a study design.
How to claim the RetraBurn guarantee
Five steps, and the second one prevents the most expensive mistake.
Call the order desk with your order ID
The number is on the order email and in the footer here. The website address cannot see orders, so it cannot start a refund.
Ask for a return authorisation and the return address
This matters more on this product than on most: the bottle's own DISTRIBUTED BY block gives a Utah PO box, and that is not where a return goes. The desk's address is in New York.
Put your full name, email and order ID inside the box
A parcel with no name in it is the commonest reason a refund stalls.
Post it with tracking, at your own cost
Return postage is the buyer's. Keep the tracking number until the refund lands.
Expect 3–5 business days to process, then 5–10 on the card
Two separate waits, and the second one belongs to your bank rather than to the desk.
The label's DISTRIBUTED BY block reads Retra Burn, PO Box 12730, Ogden, UT 84404, which is a PO box belonging to the distributor in Ogden, Utah. Returns for an order placed here go to 55 Water Street, Floor 27, New York, NY 10041, USA, and only after the order desk has issued an authorisation. Posting bottles to the address printed on the label is the commonest single reason a refund on this product stalls.
The two dates that decide a RetraBurn refund
One date is set by the seller and the other is set by you.
| Date | What it is | Why it matters |
|---|---|---|
| The shipment date | Printed on the dispatch email. | The 60 days are counted from here, so this is the only start date that counts. |
| Day 45 | Your own decision date. | A return is a sequence rather than a moment. Authorisation, transit and processing all have to fit inside the window, and day forty-five leaves room for all three. |
Everything else on this page follows from those two.
Working backwards from the close of the window is the useful exercise and almost nobody does it.
A return authorisation is a telephone call, which can be made the same day. The parcel then has to travel, which is days rather than hours. Processing is three to five business days after it arrives, and the card takes five to ten more after that.
Start that at day fifty-nine and the money moves long after the window has closed. Start it at day forty-five and every stage has room. The cost of deciding early and changing your mind is nothing: an authorisation that is not used costs no money and no goodwill.
Honest guarantee analysis: what the RetraBurn window is worth
What a long window does and does not tell a buyer.
A 60-day money-back guarantee is the single most valuable thing on this website for a buyer, and it is worth being precise about why.
It is not evidence. A seller who offers a long window has made a commercial calculation about how many people will use it, and that calculation is about human behaviour rather than about a formula. Most people who intend to claim a refund do not get round to it, which is why long windows are affordable.
What it is instead is a cap on the cost of being wrong. The question on this website is whether 15.47 mg shared 21 ways is worth $2.30 a day to you, and the honest answer is that nobody can tell you in advance. A 60-day window converts that unanswerable question into a bounded experiment, and a bounded experiment is something a reasonable person can agree to.
Two costs survive the guarantee and they should be named. Return postage, which is the buyer's, and the time spent. Neither is refundable and neither is large, but a page that describes a window as risk-free has quietly forgotten both.
RetraBurn guarantee questions
Does RetraBurn have a money-back guarantee?
Yes. 60 days from the date of shipment, on every pack, with opened bottles included.
Do I have to return unopened bottles?
No. Opened bottles are covered, which is the clause that makes the window usable at all. Send back what you have.
Who pays the return postage?
The buyer, and the parcel should be tracked. Keep the tracking number until the refund lands.
How long does the refund take?
Three to five business days for the desk to process it after the return arrives, then five to ten days before the bank posts it. The second wait belongs to your card issuer rather than to the desk.
Where do I send the bottles?
To the address the order desk gives you when it issues the authorisation, which is in New York. Not to the PO box printed on the label, which belongs to the distributor in Ogden, Utah and is not a returns address.
What if I miss the window?
The window closes at 60 days from shipment and this desk cannot extend it. That is the reason to decide at day forty-five, which leaves room for the authorisation, the transit and the processing.
Can I get a refund on a marketplace purchase?
Not from this desk. A guarantee attaches to the order, so a bottle bought elsewhere is covered by that seller's policy instead.
Sources cited on the RetraBurn guarantee page
Three public sources on what a trial in this category takes and how long it runs.
- Tian H, Guo X, Wang X, et al. Chromium picolinate supplementation for overweight or obese adults. Cochrane Database Syst Rev. 2013;2013(11):CD010063. PMID 24293292. https://pubmed.ncbi.nlm.nih.gov/24293292/
- Weight Control. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/weight-control
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
Order RetraBurn with the window in hand
Two bottles is sixty servings against a 60-day window, three bottles covers it with a month to spare, and opened bottles count either way.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order RetraBurn On The Official Website1 ml a day · 30 servings a bottle · lot RET-26/TH-2877
