Contact RetraBurn Support

One telephone number, two email addresses, and nothing in the middle that both columns answer.

The split is not a formality and it is worth thirty seconds before you write anything.

The order desk sits with the seller’s fulfilment system. It can look up an order number, tell you which of the three packs left the building, move money back onto a card and give you the address a parcel should be sent to. It answers a telephone, which matters on a refund because a telephone call settles in four minutes what an email thread settles in four days.

The website desk sits with the people who wrote the panel out row by row on the supplement facts page. It can tell you which abstract a trial dose came from, correct a wrong figure, and move a review date forward when it does. It cannot see that you bought anything.

Sending a refund request to the second address is the commonest wasted day in this whole process. Nobody there can start one, so the message gets forwarded to +1 (877) 257-0710 and you wait for a reply that a two-minute call would already have produced.

Corrections are welcome here and the fastest ones arrive in a particular shape.

Name the page, quote the sentence, and say what it should say instead. If the correction is about research, a link or a PubMed identifier turns a week into an afternoon: the desk has to find the paper either way, and finding it is most of the work. Write to [email protected], Mon–Fri 9:00am–5:00pm ET.

Product facts are checked against the printed label artwork, because the label is what arrives in the box. Research claims are checked against the paper rather than against a memory of the paper, which is the more common of the two failures.

A change is made in the sentence itself rather than added underneath as a footnote, and the review date at the foot of the page moves forward when it happens. That date currently reads September 2026 across the site.

• A wrong number on the panel. The fastest correction to make and the most important to get right. All 22 entries are reproduced from the artwork, so a mismatch means either the artwork changed or this desk misread it.
• A price that has moved. The three pack prices were read from the seller’s own page on 19 September 2026. The checkout is always the live figure, and a difference is worth reporting.
• A trial dose that is not what the abstract says. Ten of these appear on the site and each one was read off an abstract rather than recalled. Any of them can be checked against the source linked beside it.
• A broken link, a stray character, a sentence that reads twice. Small, and genuinely useful to receive.

This is the one piece of routing on this product that costs real money to get wrong, so it gets a section rather than a footnote.

Printing a distributor address on a label is normal and legally sensible: it tells a regulator and a consumer who is responsible for the product. It is not an invitation to post things there. A PO box has no receiving bay, no returns clerk and no way to match an incoming box to an order taken by a different company.

Two different addresses therefore appear on this website, and they do different jobs. 330 Madison Avenue, Floor 9, New York, NY 10017, USA is where this desk trades from. 55 Water Street, Floor 27, New York, NY 10041, USA is where an authorised return goes. Neither of them is the address printed on the bottle, and the bottle is not wrong.

Put your full name, your email and your order ID on a slip inside the box. A parcel with nothing in it but bottles is the commonest reason a refund stalls, because the desk has a box and no way to tell whose it is.

Postage is yours and tracking is worth its cost. Keep the tracking number until the refund appears on the card, which is three to five business days to process after the bottles arrive and five to ten more at your bank.

Twelve facts, each of which appears somewhere else on this website and all of which are gathered here so nobody has to hunt for them.

One line of that table is the whole of this page in miniature. The order desk takes a telephone call because money and parcels are settled fastest by voice. The website desk takes email because a correction needs a quotation and a link, and neither travels down a telephone line.

Nothing on this website takes an order. The buttons hand off to the seller’s checkout, card details are entered there, and no page here has a server behind it that could accept a payment even if it wanted to. The privacy policy sets out exactly what that means for your data.

A contact page that lists only what a desk can do is half a page, and the missing half is the one that saves a wasted message.

Neither desk gives advice about a person. Nobody here examines anyone, sees anyone’s notes or knows anything about your medicines. The label’s own caution is the ceiling on what either desk will say, and it is reproduced in full on the side effects page.

Neither desk will tell you what is in the blend. The panel declares 15.47 mg for 21 ingredients together. The split between them is not published, this desk has not been given it, and inventing one on the telephone would be worse than saying so.

The website desk cannot look at an order and will not try. It has no access to the fulfilment system. A message about a parcel gets forwarded, which is slower than the telephone call you would have made instead.

No certificate of analysis can be sent, because none has been supplied. Reference RET-2877-26-TH indexes a batch in the seller’s filing. Asking either desk for the document behind it gets an honest no rather than a wait.

Neither desk sells over the telephone. The order number is a support number. Every purchase runs through the checkout reached from the order page, which is also the only route that puts the 60-day window behind what you bought.