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RetraBurn Refund And Cancel Order: 6 Steps To Use The 60-Day Guarantee
Quick answer. RetraBurn has a 60-day money-back guarantee, counted from shipment, with opened bottles included. Call the order desk for a return authorisation first, then post the bottles tracked to the New York address you are given. There is no subscription to cancel. Return postage is yours, and the refund takes a few weeks to land.
- Window: 60 calendar days from the date of shipment, on every pack, opened bottles included.
- Call +1 (877) 257-0710 with your order ID before you send anything.
- Return address comes with the authorisation: 55 Water Street, Floor 27, New York, NY 10041, USA.
- The Ogden, Utah PO box on the bottle is not a returns address.
- Processing takes 3-5 business days after the parcel arrives, then 5-10 days to reach the card.
- Not refunded: return postage, and the $9.99 shipping on the two-bottle pack.
Read the exit before the entrance
Most people never need the refund. It is still worth reading first, and the official page prints the terms beside the price.
Two bottles $158 · three bottles $207 · six bottles $294 · 60-day money-back guarantee
See today's price and guaranteeDisclosure: Theretraburn earns money on orders placed through its checkout, so read this page as a retailer's view.
Step 1: Is there anything to cancel?
Start with the question in the search box. A search for retraburn cancel order usually means one of two things: stopping a charge, or sending a bottle back. Each RetraBurn pack is a one-time payment. There is no subscription, no rolling charge and no renewal to switch off.
Changing or cancelling an order that has not yet shipped is a job for the order desk, not for this website. The website address cannot see orders. Whether a cancel before dispatch is possible is not published, so call the desk early. An address can sometimes be changed before dispatch and almost never after it.
Step 2: When does the 60-day clock start?
The RetraBurn 60 day guarantee, sold as a retraburn money back guarantee, starts at shipment, not at delivery and not on the day you open the box. The dispatch email carries the date. Days spent in transit count against the window.
Write the date down. Every other date in a return is counted back from it. We suggest deciding by day 45, because a return is a sequence: an authorisation call, a parcel in transit and a processing period all have to fit inside the window.
Step 3: Whom do you call, and what do you say?
Call the order desk on +1 (877) 257-0710 with the order ID from your order email. Ask for a return authorisation and the return address. No reason is required, and the desk does not ask why. A call without the order ID tends to become two calls.
Do not email the website address, [email protected], about a refund. It reaches the people who write these pages and cannot see an order or start a refund. Mail sent there loses a day in forwarding.
Step 4: What goes in the box, and where does it go?
Write your name, the email on the order and the order ID on paper, and put it inside the parcel. A parcel with no identification is the commonest cause of delay. Opened and partly used bottles are accepted. The original carton is not required.
The address matters. Three addresses are linked with this product, and only one takes returns.
| Address | What it is | Use it for returns? |
|---|---|---|
| 330 Madison Avenue, Floor 9, New York, NY 10017, USA | The desk's office | No |
| 55 Water Street, Floor 27, New York, NY 10041, USA | The returns address, issued with an authorisation | Yes, after the call |
| Retra Burn, PO Box 12730, Ogden, UT 84404 | The DISTRIBUTED BY block on the bottle | No |
Write the address on the box from what the desk gives you, not from the label.
Step 5: What does it cost, and what is refunded?
The pack price you paid is refunded, to the original payment method. It cannot be redirected to another card. Not refunded: return postage, which is the buyer's cost, and the $9.99 outbound shipping on the two-bottle pack. Use a tracked service and keep the tracking number until the money appears.
Until the desk receives the parcel, the transit risk is yours, so proof of arrival matters. Tracking is cheap protection.
Step 6: How long until the money arrives?
Two waits sit at the end, and they belong to different organisations.
| Stage | Who acts | How long |
|---|---|---|
| Get an authorisation | You and the desk | A single phone call |
| Post the bottles tracked | You | Depends on the service |
| Receipt and processing | The desk | 3-5 business days |
| Refund posted to the card | Your bank | 5-10 days |
The second wait cannot be shortened by anyone at the desk. A bottle that turns up broken, leaking or unsealed is a replacement case. Photograph it and call. Buying from a marketplace is a different matter, because that seller's policy applies instead.
Where do these facts come from?
The clauses, timings and addresses are from the site's refund policy and guarantee pages, which describe the seller's written terms.
- Refund policy page, on this site
- Guarantee page, on this site
- Shipping page, on this site
- Contact page, on this site
- Where to buy page, on this site
- NCCIH guidance on using dietary supplements wisely
Frequently asked questions
Does RetraBurn have a money-back guarantee?
Yes. It runs 60 days from the date of shipment, on every pack, and opened bottles are included.
How do I cancel a RetraBurn order?
There is no subscription to cancel. For an order that has not shipped, call the order desk on +1 (877) 257-0710. Whether cancellation before dispatch is possible is not published.
What if Retra Burn Pro doesn't work for me, do I send the bottles back?
Yes. A refund is not issued against product you keep. Get a return authorisation first, then post the bottles tracked.
Who pays for return postage?
You do. The $9.99 shipping on the two-bottle pack is also not refunded.
How long does a RetraBurn refund take?
3-5 business days for the desk to process it after the parcel is received, then 5-10 days for the card issuer to post it.
Can I get a refund if I bought RetraBurn from a marketplace?
Not from this desk. The guarantee attaches to the order, so a marketplace order falls under that seller's policy.
Our view
A refund policy is only as good as the effort it takes to use. This one asks for a phone call, a piece of paper in the box and a tracked parcel. That is fair, and it is written down.
The costs that remain are small and honest: your postage, and the shipping fee on the smallest pack. A page that calls the window risk-free would be forgetting them.
If you are unsure, decide at day 45, not at day 59. An authorisation you do not use costs no money and no goodwill.
RetraBurn is a dietary supplement. It is not a drug, it is not FDA approved (no supplement is), and it is not meant to diagnose, treat, cure or prevent any disease. These statements have not been evaluated by the Food and Drug Administration. Talk to your doctor about any medical question.
Last updated .
Plan the exit first
If the steps above look manageable, the official page shows the same terms beside the price, so you can read them before you pay.
See today's price and guaranteeDisclosure: Theretraburn earns money on orders placed through its checkout, so read this page as a retailer's view.
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